2022 Quality Integrity Report
2022-05-31
1. Introduction
(1) Preparation Instructions
This report is the first publicly released "Corporate Quality Integrity Report" of Lanxi Yiming Weaving Co., Ltd. (hereinafter referred to as "the Company" or "Company"). It is prepared in accordance with the national standards of the People's Republic of China GB/T29467-2012 "Implementation Specifications for Corporate Quality Integrity Management" and GB/T 31870-2015 "Guidelines for Writing Corporate Quality Credit Reports", combined with the Company's quality integrity system construction over the past year.
The Company guarantees that there are no false records or misleading statements in the information contained in this report and assumes responsibility for the authenticity and accuracy of its content.
Scope of the Report: The organizational scope of this report is Lanxi Yiming Weaving Co., Ltd. This report describes the Company's concepts, systems, measures taken, and performance achieved in quality management, product quality responsibility, and quality integrity management from June 2021 to May 2022. As this is the first report, it may trace back to previous years and continue until the time of publication.
Report Release Format: The Company publishes a quality credit report annually. This report is made available to the public in PDF electronic document format on the Yiming website, and we welcome downloads and valuable feedback.
(2) Message from the General Manager
Dear friends and colleagues from all walks of life:
Lanxi Yiming Weaving Co., Ltd. sincerely thanks all users from various sectors of society for their love, support, and cooperation!
Our company has advanced production processes and equipment, established a strict quality control system, and is committed to building the Yiming brand to become a leading enterprise in the national garment fabric industry.
The Company adheres to the business philosophy of "Integrity, Innovation, Diligence, Harmony" and insists on the quality integrity policy of "Integrity Builds the Future", focusing on corporate brand building and quality integrity construction. We produce high-tech products with independent intellectual property rights for market release. We enjoy a high level of recognition within the industry and among customers, and we have a good reputation in society.
Since its establishment, the Company has received care and assistance from leaders at all levels and friends from all walks of life, as well as valuable support from our customers and suppliers. Here, I would like to express my sincerest gratitude on behalf of all employees to all leaders, friends from various sectors, and all new and old customers who have cared for and supported our company's development! The Company's commitments regarding product quality and service are as follows:
a) Within one year from the date of product delivery, samples are retained for each batch of products to ensure traceability.
b) The Company provides timely tracking services during product use for customers and offers technical support.
c) After product sales, the Company provides timely after-sales service and responds to customer complaints within 24 hours.
(3) Company Profile
Lanxi Yiming Weaving Co., Ltd. is a privately-owned enterprise specializing in producing various types of medium to high-end garment fabrics. The company was established in 2001, covering an area of 32,000 square meters with a building area of 24,000 square meters and a greening area of 8,200 square meters. It is a key taxpayer enterprise in Lanxi City, a national high-tech enterprise, and a technology-based small and medium-sized enterprise in Zhejiang Province.
After years of hard work and equipment transformation, the Company has achieved remarkable results. Since 2006, we have gradually introduced advanced Toyota looms from Japan. Currently, we own 230 Toyota JAT710 and JAT810 jet looms (including 50 multi-arm looms with two sprays and four sprays), two sizing production lines along with supporting software and hardware facilities, producing 38 million meters of high-end garment fabrics annually.
Over the years, the Company has adhered to the business philosophy of "Integrity, Innovation, Diligence, Harmony". The company has a sound organizational structure with complete management systems in place. We have a united, capable, and efficient leadership team and management staff. Currently, our enterprise boasts talented individuals with excellent production technology and advanced testing methods. Based on national industrial guidance, we utilize advanced equipment, new differentiated materials, select processes carefully, continuously optimize product structure to meet various special needs of customers.
Upholding the principle of "People-oriented, Quality Trustworthy, Customer First", we sincerely welcome guests from all parties to visit our company or contact us via phone or letter for samples or orders. We look forward to sincere cooperation and working hand-in-hand for mutual development while inviting talents from around the world to join us.
2. Corporate Quality Management
(1) Corporate Quality Philosophy
Since its establishment, the Company has been committed to creating high-quality products and regards product quality as an important cornerstone for its survival and development.
Product quality control strictly follows international quality management systems to ensure strong protection for product quality so that corporate quality policies can be smoothly implemented. To fundamentally strengthen quality management and improve operational quality, the Company takes the introduction of an excellent performance model as an opportunity to implement comprehensive quality management using various quality management tools. We conduct quality improvement activities through internal audits, management reviews, self-assessments, third-party audits while continuously seeking improvement opportunities through ongoing enhancements towards achieving excellent performance. Since its establishment, there have been no major quality complaints.
The corporate culture of the Company is as follows:
Vision: Stand at the forefront of trends; pursue infinity; stride towards becoming a top domestic expert in garment fabrics.
Mission: Weave beauty; surpass oneself.
Core Values: Integrity, Innovation, Diligence, Harmony.
Corporate Purpose: People-oriented; Quality Trustworthy; Customer First.
Quality Integrity Policy: Integrity Builds the Future.
Quality Policy: Customer Satisfaction; First-class Quality; First-class Service; Industry Leader.
(2) Quality Management Organization
With a high emphasis on product quality, the Company has established a system for responsible personnel for quality management. It has formulated inspection standards for raw materials, process procedures, and finished products while ensuring that each department performs its duties while communicating effectively with one another to strengthen product quality control across R&D, procurement, production processes.
Management Team - Responsible for resource allocation for comprehensive quality management; enhancing awareness among all employees; promoting quality philosophy among all staff;
Quality Integrity Responsible Person - Appointed as representative manager responsible for managing the company's quality management system to ensure effective implementation of quality integrity management work;
Strategic Committee - Responsible for planning business strategies and comprehensive operational management; handling external administrative affairs;
Human Resources Department - Responsible for formulating human resources strategic planning for the company; managing personnel affairs; overseeing internal administrative tasks; managing environmental protection and safety controls across the company; handling external communications and publicity;
Finance Department - Responsible for financial management work within the company; participating in strategic planning, risk analysis, internal control system construction.
Production Department - Responsible for the formulation and supervision of production plans, comprehensive operational management of production, and overall control of production delivery times, costs, quality, technology, equipment, etc.
Procurement Department - Responsible for the procurement management of materials and equipment needed by the company and the operational management of material receipt, dispatch, and storage, ensuring the quality of source products, and responsible for the approval pricing of company material procurement. Quality Department - Responsible for promoting and implementing the company's quality strategy, preparing quality plans, managing system operations, product inspection and testing, improving product quality and process quality indicators, while also implementing quality improvement work.
Technical Department - Participates in supplier development, evaluation, and management; responsible for planning the product realization process, coordinating new product development, managing the daily operations of the R&D team; responsible for process control at each stage of production to ensure that all processes are strictly produced according to international, national, industry, and group standards.
Sales Department - Responsible for formulating sales plans and strategies, following up on and improving sales tasks, managing the sales team, collecting market information and facilitating communication and coordination between customers and factories; responsible for formulating brand planning and strategies, following up on and improving product market expansion, advertising promotion, etc.
Define the responsibilities and authority of the company's quality manager to implement a one-vote veto system for quality issues and comprehensively establish a company-wide quality culture.
The general manager of the company has fulfilled the following responsibilities:
1) Organize the formulation and review of quality strategies;
2) Supervise and inspect the holding of quality regular meetings;
3) Lead major product quality reviews and quality improvement activities;
4) Organize technical innovation quality commendation activities and award technical innovation and quality prizes;
5) Organize Quality Month activities to promote quality safety education;
6) Establish a system for quality managers to clarify their powers;
7) Establish a clear accountability system for quality incidents and a traceability system for quality safety.
(III) Quality Management System
Since introducing the ISO9001 Quality Management System, the company has established a quality management system around the design, development, production, and sales processes of products. This includes forming a quality manual, procedural documents, and other quality documents for implementation and maintenance while continuously improving effectiveness.
1. Quality Management System Policy and Objectives
Since introducing the ISO9001 Quality Management System, the company adheres to the quality policy of 'Customer Satisfaction, First-Class Quality, First-Class Service, Industry Leadership', introduces an excellent performance management model, implements total quality management. The company has established an integrated total quality management system centered on strategy and framed by GB/T19580 excellent performance model to meet the requirements of six major stakeholders: customers, shareholders, employees, suppliers, society, and partners. Corresponding strategic planning and quality objectives have been established at all levels within the company. Based on the company's performance evaluation system, a quality assessment and accountability system has been set up. Statistics over the years show that the company's quality objectives have been achieved.
2. Quality Education
During the operation of the system, the company uses various scientific and effective methods to measure, analyze, improve based on a PDCA systematic approach to continuously improve. The company employs various tools to improve performance at all departments and levels while using benchmarking comparison and learning methods to continuously adjust personal work ideas and methods to ensure that both personal and overall company goals are achieved. The company actively communicates with external parties and timely invites experts to provide specialized training for employees. The company regularly conducts quality education for employees at all levels and manages key control points in order to ensure consistency in product quality during manufacturing processes.
To firmly establish integrity awareness among all employees, the company formulates an annual education training plan at the beginning of each year. Each department head prepares education training plans and content according to company requirements while carefully organizing training for subordinates. Each workshop director is responsible for promoting integrity education among team leaders and employees. The company implements integrity education through various means such as special training sessions, written materials posted or communicated within the organization, sharing experiences from advanced employees in terms of quality integrity education as well as using visual displays.
The company strengthens employee training through daily morning meetings where product quality requirements are communicated; ensuring that first pieces are done correctly so that employees can perform standardized operations; enhancing on-site control during actual production processes with thorough inspection work after shifts. Emphasizing both product quality and brand is ultimately dependent on employees. Further enhancing all staff's awareness of quality as well as their skills is essential in striving to produce first-class factory products while building an industry-leading brand.
3. Quality Regulations and Responsibility System
The company collects laws regulations as well as other standards/requirements to formulate internal relevant standards ensuring that products meet national laws/regulations as well as national/industry standards including Zhejiang manufacturing standards from a technical perspective while fulfilling social responsibilities regarding product quality control with clear accountability following four principles regarding handling quality incidents.
The company has established 'Internal Audit Management Procedures' while cultivating an internal auditor team to ensure effective operation of systems along with continuous improvement by arranging internal audits related to quality/environment/occupational health safety/Zhejiang manufacturing. For any non-conformities found during audits, responsible departments analyze causes formulate corrective or preventive measures implement rectifications verify effectiveness before forming an internal audit report which provides suggestions regarding rectifications/prevention of non-conformities serving as important input for management reviews reported to top management. The company has also established 'Non-Conforming Product Control Procedures' which strictly manage non-conforming products. All products undergo self-inspection by operators followed by specialized inspections before they can proceed to subsequent processes or be shipped out. Any non-conforming products must be clearly identified recorded isolated handled accordingly; any reworked non-conforming products must pass re-inspection before entering subsequent processes. Additionally detailed records are maintained for all occurrences of non-conformance analyzed by designated personnel after which responsible units formulate corrective measures based on 'Corrective Preventive Action Management Procedures' implementing rectifications only after evaluating effectiveness before closing issues. The company has also established 'Quality Manual', 'Training Management Procedures' among other systems holding accountable those responsible for any arising issues while emphasizing systematic approaches during daily R&D/production operations through continuous improvement activities utilizing various tools applying PDCA cycles striving towards excellence.
(IV) Quality Integrity Management
1. Quality Commitment
(a) Integrity Compliance
Senior leadership adheres to a corporate purpose centered around 'People-Oriented Approach with Trustworthy Quality prioritizing Customers', strictly complying with laws such as 'Company Law', 'Economic Law', 'Contract Law', 'Product Quality Law', 'Production Safety Law', 'Environmental Protection Law', 'Labor Law' along with relevant laws/regulations in clothing fabric industry enhancing employee legal knowledge training cooperating with government departments in conducting legal education activities ensuring that integrity compliance becomes ingrained in all employees' consciousness behaviors within the organization. The company's proactive breach rate is zero; it never defaults on bank loans while overdue receivables have been reduced to reasonable levels; neither senior nor middle-level leaders have any records of illegal activities; employee violations are zero establishing a good credit moral image among customers users public society.
(b) Meeting Customer Needs
The company attaches great importance to technological research and development, increasing investment in R&D efforts, focusing on customer needs, actively listening to customer feedback on functionality, quality, service, and other aspects, and carrying out product improvement and innovation activities to meet customer demands for products and delivery times. In terms of product quality, the company strictly implements domestic and international standards as well as Zhejiang manufacturing standards, ensuring that product quality meets customer requirements and expectations through technical breakthroughs and quality improvement activities.
2. Operation Management
a) Integrity Management in Product Design
The company's product design and R&D strictly follow the 'Design Development Control Procedure', which spans the entire process from R&D project initiation, various activity records during the process, R&D process summaries, to management evaluation controlling R&D-related activities.
b) Integrity Management in Raw Material or Component Procurement
The enterprise classifies materials based on their risk level to product quality. For important material suppliers, especially those supplying critical materials for the first time, they must provide sufficient written proof and undergo small batch trials; only after passing tests can they supply goods. Regular performance evaluations are also conducted. For material suppliers, the enterprise first conducts a risk analysis of the materials and decides whether on-site audits are necessary based on the quality of materials provided by suppliers. After qualification reviews and on-site audits of material suppliers, those meeting requirements will be included in a qualified supplier list for subsequent management. Each batch of purchased raw materials is inspected; any raw materials that do not meet specified standards are strictly prohibited from being stored or used.
In terms of equipment and component procurement, suppliers' qualifications are rigorously reviewed. When purchasing equipment and components, standard parts must be used whenever possible; for those requiring special processing, sufficient validation of usage effects is necessary to ensure they meet our company's requirements. All equipment must undergo validation before use to ensure compliance with product process requirements.
c) Integrity Management in Production Processes
The production department is responsible for production management work. It formulates and gradually improves various production management systems. Production employees must undergo training and assessment before starting work, holding certificates while establishing training files for all employees. Training is conducted through various methods such as centralized training, pre-shift meetings, mentoring, and visual aids to enhance their work skills and quality awareness. During production processes, management personnel at all levels strictly fulfill their management responsibilities, conduct timely inspections, correct errors promptly, and ensure stable production order. They are responsible for drafting equipment operating procedures; key equipment must have safety operating procedures.
The technical department is responsible for new product design and sample making, disseminating design output results to required positions.
The quality department conducts pre-use reviews of raw materials, auxiliary materials, and outsourced components needed for production to ensure the quality of process products and finished products. It strictly enforces the 'Three No Principles' for non-conforming products: 'Do not produce, do not accept, do not circulate'. Quality control points are set at key processes to urge employees to perform self-inspections, mutual inspections, and specialized inspections while strictly implementing a limited material requisition system to ensure that material input matches product output quantity and process requirements while confirming no potential quality hazards.
The company strengthens the informatization level of the production process based on industry characteristics and actual conditions. In the future, it will incorporate a production management module into software systems for data collection and monitoring throughout the entire process; production records for each process will be managed by the production workshop. The entire production process of the company will be systematically managed while tapping into internal potential and leveraging technical backbone personnel's strengths to carry out continuous transformation or technological innovation on existing processes while addressing weak links through technical breakthroughs. The company promotes a refined production organization model to shorten production and delivery cycles while quickly adapting to fluctuations in market order varieties and quantities while meeting customer demands based on reduced material inventory.
3. Marketing Management
The company segments the market according to strategic requirements to improve resource effectiveness and operational targeting. Customers are classified using various methods. For different types of customers, their needs and expectations are identified to determine appropriate methods for establishing corresponding systems and teams as well as various channels and methods to understand customer needs and expectations.
The company understands customer needs and expectations through various channels such as exhibitions, industry conferences, public media, the internet, external organizations using methods like surveys, face-to-face or telephone interviews, observation inquiries.
The company explores potential customer needs and expectations through multiple avenues such as communication with customers, information collection, market penetration strategies, industry exhibitions, and invitations for visits so that competitor customers or potential customers can come into contact with and understand the company's products and services leading to changes or confirmations in purchasing decisions.
Using different methods to specifically understand customer needs and expectations
1. Establishing a multi-level information network to understand customer requirements and expectations
Only by accurately understanding customer needs and expectations in a timely manner can we provide products that meet those needs while adjusting marketing strategies promptly to improve internal management. The main channels for collecting target customer demand information involve different understanding methods tailored for different customers through specialized market research, product analysis meetings, customer satisfaction surveys among other forms; these six methods complement each other as a foundation seeking a more comprehensive grasp of customer needs and expectations.
2. Application of Customer Information and Feedback
Customer feedback contains multi-layered content including requests for quality improvements as well as valuable suggestions regarding services along with recommendations for product design and cultural connotations; it serves as an important information source for enterprises in formulating marketing strategies and building decisions.
The company has established customer profiles that record feedback information regarding product quality improvements and innovations from customers. The company regularly holds high-level analysis meetings on customer feedback information considering scientificity, usability, reference value along with daily management practices combined with technical situations to clarify improvement directions. Additionally, relevant departments are set up within daily customer feedback processes to track customer information forming feedback opinions promptly relaying final implementation situations back to customers. The company requires that from developing target customers to servicing them is an integrated whole; no link can be omitted during implementation; any break in one link will lead to decreased customer satisfaction and loyalty. Market sales and services form a continuous cycle where effective implementation across all links significantly enhances customer satisfaction and loyalty while creating a good market reputation for the company laying a solid foundation for market expansion while adopting different marketing strategies based on varying customer demands. The company has established a rapid response mechanism for timely feedback handling of user complaints along with corresponding procedures. Furthermore, a customer service hotline has been set up standing in customers' positions supervising product quality with 24-hour uninterrupted reception of user inquiries or complaint information enabling timely responses from the company taking countermeasures ensuring users feel secure using products.
(5) Corporate Culture Construction
1. Quality Situation
-- Management System
Implementing ISO9001 Quality Management System with certification obtained.
-- Product Testing
(1) Tracking Product Quality
① Evaluations are conducted during design and production phases to improve existing risks and defects.
② Conduct inspection before delivery and record the inspection results;
③ Track customer feedback on product quality after delivery;
④ Regularly conduct comprehensive inspections of products;
⑤ Conduct product quality surveys in customer satisfaction questionnaires.
(2) Tracking service quality
① Register customer demand information, conduct follow-up visits after service, and track service effectiveness; ② Collect and analyze service quality information to improve service quality;
③ Conduct service quality surveys in customer satisfaction questionnaires.
-- Quality traceability
The company has a complete quality traceability system that can trace the root cause of products with quality issues, thereby identifying fundamental reasons and implementing corrective measures. Annual management review meetings are organized to assess the suitability, adequacy, and effectiveness of the quality management system, aiming for continuous improvement of the management system to ensure the realization of the company's system policies and objectives, and to meet stakeholder requirements.
-- Quality analysis
The company comprehensively collects, organizes, and measures product quality data and information through various channels such as statistical standards, financial statements, and special meetings, analyzes the data and information, and formulates corresponding improvement measures.
2. Brand situation
The company's products have a good brand image in the industry, and both products and services are recognized by users. In recent years, customer satisfaction has remained at a very satisfied level, with very few customer complaints. The performance results regarding customers and the market indicate that the Yiming brand is steadily rising.
The company continuously strengthens its R&D team focused on 'precision, specialization, and innovation', continuously improving product technology levels and quality performance. In recent years, products have received recognition from customers and peers multiple times.
(6) Product standards
The company integrates domestic and international standards as well as Zhejiang manufacturing group standards throughout the entire production process. Relevant procedures or specifications have been established for every aspect from the procurement of raw materials and packaging materials to semi-finished products and finished product inspections. This ensures that the entire production process from raw materials entering the factory to finished products leaving the factory is under standardized management, laying a solid foundation for stabilizing product quality and improving enterprise management levels.
(7) Enterprise measurement level
The company strictly implements laws and regulations such as the 'Measurement Law of the People's Republic of China', establishing a complete set of management documents and control methods from raw material procurement, process management, production equipment, inspection equipment, process inspection to finished product inspection. Dedicated measurement personnel are responsible for managing in-use measuring equipment, equipping it, and conducting regular calibration checks. Emphasis is placed on professional training for personnel operating testing equipment to provide strong support for standardizing the company's testing equipment.
To ensure product quality, strict process control is implemented in production processes. Testing equipment is strengthened for raw materials during production processes to ensure normal operation of measuring equipment and accuracy of measurements.
Incoming materials must undergo inspection before being stored to ensure that materials provided by suppliers meet specified requirements. The Quality Department is responsible for formulating incoming inspection and testing procedures and inspecting purchased or outsourced components; the warehouse is responsible for checking incoming quantities, names, weights of materials; the purchasing department is responsible for returning non-conforming materials.
To ensure that all products pass specified inspections before entering the next process during production, the company has established inspection requirements for raw materials, process inspections, finished product inspections, etc., conducting strict process inspections and tests. The Quality Department is responsible for formulating procedures for process and final inspections and tests while organizing quality inspectors to inspect process products and finished products; operators in each production workshop are responsible for self-inspection work.
(8) Certification recognition status
Currently, the company has implemented ISO9001 quality management system and actively carries out 'Zhejiang Manufacturing' brand certification. The company will strictly manage according to international quality management systems to ensure strong protection for product quality so that corporate quality policies can be smoothly implemented.
(9) Product quality commitment
In recent years, there have been no major quality complaints from the company; all product quality inspections have been qualified.
(10) Quality complaint handling
The company ensures timely and effective handling of customer complaints. Customer complaints are handled by dedicated personnel who focus on collecting feedback from customers based on the type and severity of complaints while taking necessary corrective actions to prevent similar issues from recurring. The complaint handling process is tracked through phone follow-ups to understand customer satisfaction.
The Quality Department regularly organizes product quality meetings with various departments. If necessary, cross-departmental product quality improvement teams are formed while also engaging upstream suppliers and relevant partners to tackle major product quality issues, eliminate quality risks, and enhance product quality satisfaction.
(11) Quality risk monitoring
The company has established routine production operation control processes for products to ensure strict control at every stage while ensuring that each production step meets relevant requirements to guarantee qualified final product quality. The company also employs a three-inspection system: self-inspection, mutual inspection, specialized inspection to strictly control product quality. Self-inspection includes the entire production process where employees inspect their own produced products according to samples or process requirements while making judgments on whether they are qualified along with maintaining relevant records.
The company has established a quality management system led by the general manager as the highest leader. It includes members responsible for designing control processes such as operational (process) control processes, raw material control processes, inspection & testing control processes, production equipment control processes, service control processes while clarifying responsibilities within each relevant department. Corresponding error-proofing measures are implemented based on monitored risks.
Yiming has never been an 'absentee' or 'latecomer' on its path forward but rather adapts to trends of the times while continuously innovating itself. The company will continue to promote quality integrity based on a pragmatic business philosophy through enhancing quality efforts aiming to repay society with high-quality products and first-class services; while promoting its own development actively assumes responsibilities regarding quality integrity and social responsibility while paying attention to environmental issues striving to promote local economic development.
Yiming will surely ride the waves bravely on its path towards high-quality development. At the same time, Yiming will continue to assume corresponding social responsibilities while progressing together with society towards development with profound thinking ability, decisive action ability, and resilient sense of responsibility actively integrating into the tide of times striving to create a better future.
Reader Feedback Dear Reader:
Thank you for reading this report! In order to continuously improve the company's quality and integrity work and enhance the quality of service, we sincerely hope that you can evaluate this report and provide your valuable opinions. We are very grateful for this!